Returns Policy

Thank you for shopping with Beanstalk Foods Ltd.

Our online returns policy lasts 30 days from purchase.

If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange. 
 
Please do not send your purchase back to the manufacturer.

Discrepancies

Discrepancies must be reported to our customer services team on 07535 026478 within 24 hours.
 
Out of Stock

If an items is unavailable when we process your order we will only charge for items sent.

Product Dates

We supply the best dates possible on our products, please contact our customer services.

Damages

All packages are sealed with security tape. If any packages are received with damaged or opened tape please contact our customer services team on 07535 026478 immediately.

Damaged packages must be signed for as 'DAMAGED'.

Photographic evidence must be provided for damages at the time of notification. Please email sales@hiff.co.uk

Refunds

Once we receive your return, we will inspect and send you an email to confirm that we have received your item. We will also notify you of the status of your refund.

If the refund is approved we will automatically refund to your original method of payment within 24 hours of notifying you.

Customer services are open Monday to Friday 9am to 5pm